ComEd Enhanced Communication for Customers
ComEd has taken significant steps to greatly enhance customer communications for the upcoming storm season. Customers can now see much greater detail regarding outages at the community and county level. Also beginning this month, customers can now text in their outages and ComEd will text back updates pertaining to their outage request. Customers now have the ability to submit their outage requests without calling in to ComEd.
If you have an electric emergency it is important to call ComEd immediately. Never email your emergency request. If you need to report an emergency situation such as a fire, vehicle accident, electric contact / shock, or other potential danger, please call 911 to notify local authorities.
Residential: 1-800-334-7661 (1-800-Edison-1)
Business: 1-877-426-6331 (1-877-ComEd-1)
When the storms roll in, ComEd is ready to keep you up to date on our outage restorations. Visit the ComEd Storm Center to get the latest information on outages in the service territory, view the outage map, and report an outage.
With ComEd’s outage map, customers can view all outages in the ComEd service area at once and zoom in and get details on specific areas, such as the estimated restoration time and status of crews working to resolve problems. Icons are color-coded to indicate the number of customers affected by each incident.
Need to report an outage? Text the word OUT to 26633 (ComEd) and get updates until your power is restored. Visit the ComEd website and sign up for the Outage Alert Program.
Gain the flexibility and convenience of managing your ComEd residential account on the go with ComEd’s free mobile app for iPhone® and Android™ devices. Report an outage, make a one-time payment, and manage account features with the swipe of a finger. Visit the ComEd website and learn more about the ComEd Mobile App.
ComEd's Assistance Programs
Do you have a financial hardship due to job loss, illness, military deployment, disability, or as a senior citizen? If so, you may be eligible for assistance through ComEd's Residential Special Hardship program. Income-eligible, residential customers can apply once every two years for grants of up to $500 based on need and availability of program funds. Temporary satellite locations are now open to assist customers with Residential Special Hardship applications. View the list of locations and hours of operation.